Frequently Asked Questions

General

GoUppers is a property management company for short-term rentals. We help property owners maximize their income and optimize their operations on platforms like Airbnb, Booking, and others.

We work with all vacation rental platforms, including Airbnb, Booking, Vrbo, and Estei, among others.

We offer two plans:

  • Feel Upper (15%): Reservation management, guest communication, listing publication, SEO on Airbnb, calendar updates, dynamic pricing, and guest reviews.
  • Go Upper (25%): Everything from the Feel Upper plan, plus check-in/check-out, welcome kit, social media posting, cleaning service, and extra services.

For Property Owners

You can fill out our form or schedule a call with us. We will contact you to assess your property and start the process.

We require that the property meets certain basic standards:

  • Fully equipped.
  • Guaranteed access to essential services (water, electricity, internet).
  • Attractive design that we can optimize.

We coordinate cleaning between each stay. If you choose our Go Upper plan, we also include preventive and corrective maintenance as needed.

This depends on the location, size, features of the property, and the season. We conduct a market analysis to determine a competitive price and maximize your income.

You can register as an owner on our platform and follow the steps to upload your property details. If you need help, our team will guide you through the process.

Payments are made promptly and securely after each stay. You can view your payment history and generated income directly in your owner account on the platform.

We conduct prior guest verifications, include security deposits with each booking, and offer optional insurance to cover major damages.

Our platform includes an integrated messaging system that allows owners and guests to communicate quickly and securely.

  • No hidden fees or excessive commissions.
  • Greater exposure in specific markets thanks to our local focus.
  • Personalized assistance and technical support to maximize your income.

For Guests

You can search and book properties directly on our platform. You just need to register, find the property you’re interested in, and follow the online booking process.

We accept payments with credit cards, debit cards, and bank transfers. Additionally, we implement local payment options to facilitate transactions in each country where we operate.

By booking directly, you get:

 

  • Lower prices by avoiding additional fees.
  • Exclusive promotions and discounts.
  • Personalized attention 24/7.

We have a support team available 24/7 to help you. You can contact us directly through the chat on our platform or via the customer service email.

Cancellation policies vary by property. Each listing has its conditions detailed in the description. Be sure to review them before booking.

Yes, we highly value our guests’ feedback. After your stay, you will receive a link to rate your experience and leave comments.

About the GoUppers Platform

Yes, we use advanced encryption technology to protect your data and transactions. Additionally, we have anti-fraud systems to ensure the safety of all users.

Absolutely! Our platform is fully responsive, and we are also developing a mobile app for a smoother experience.

Yes, the platform allows owners to manage multiple properties from a single dashboard, making it easier to handle calendars, bookings, and payments.

Our platform focuses on:

  • Addressing local needs, including specific payment options.
  • Providing continuous support to both owners and guests.
  • Creating a trustworthy community with properties selected for their quality and service.

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